At SkilltoPro, we strive to provide exceptional training and services. We understand that circumstances can change, and we aim to be fair and transparent regarding our refund policy. Please review the following guidelines carefully.

1. General Principles

• Our refund policy is designed to balance the needs of our students with the operational costs associated with delivering high-quality training.
• All refund requests must be submitted in writing via email to [Insert Refund Email Address].
• Refunds will be processed using the original method of payment unless otherwise agreed upon.
• Any promotional or discounted fees are non-refundable, and the refund will be calculated based on the original price of the course.
• SkilltoPro reserves the right to modify this refund policy at any time, with changes posted on our website.
• 
  

2. Training Programs

• Cancellation Before Program Commencement:
  • If you cancel your enrollment at least [Number] days before the program's start date, you will receive a full refund, minus a [Percentage or Fixed Amount] administrative fee.
  • If you cancel your enrollment between [Number] and [Number] days before the program's start date, you will receive a [Percentage] refund of the program fee, minus the administrative fee.
  • If you cancel your enrollment within [Number] days of the program's start date, or on or after the start date, no refund will be issued.
• Cancellation During Program:
  • Once a program has commenced, no refunds will be issued for partial attendance or early withdrawal.
  • In exceptional circumstances, such as documented medical emergencies, SkilltoPro may consider a partial refund or credit towards a future program at its discretion.
• Program Cancellation by SkilltoPro:
  • If SkilltoPro cancels a program due to insufficient enrollment or other unforeseen circumstances, you will receive a full refund or the option to transfer to a future program.
  • 
    

3. Consulting Services

• Refunds for consulting services will be determined based on the terms outlined in the individual service agreement.
• If a project is canceled by the client before completion, any non-refundable expenses incurred by SkilltoPro will be deducted from any potential refund.
• For ongoing consulting services, cancellation requires 5 working days' written notice. Payment for services rendered up to the cancellation date will be due.
• 
  

4. Technological Solutions

• Refunds for technological solutions, such as software or platform access, will be governed by the specific terms of the licensing or service agreement.
• Generally, digital product sales are final and non-refundable, unless a product is proven to be defective or not as described.
• 
  

5. Certification Examination Vouchers

• Certification examination vouchers are non-refundable once purchased.
• Rescheduling or cancellation of examinations is subject to the policies of the respective certification body.
• 
  

6. Exceptions

• SkilltoPro recognizes that exceptional circumstances may arise. We will review refund requests on a case-by-case basis for documented medical emergencies or other significant extenuating circumstances.
• Any exceptions to this refund policy must be approved in writing by SkilltoPro management.
• 
  

7. Refund Processing Time

• Refunds will be processed within [Number] business days of receiving a valid refund request and all necessary documentation.
• The actual time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
• 
  

8. Contact Information

• For any questions or refund requests, please contact us at:
  • Email: refund@skilltopro.com
  • Phone: +447368312674 

By enrolling in our programs or utilizing our services, you acknowledge that you have read and agree to this Refund Policy.